At a bus stop, a parent approaches to talk about her child catching lice from someone on the bus. What should you do?

Providing the parent with telephone numbers of your supervisor or principal is the appropriate course of action in this situation. This ensures that the concern is directed to individuals who are trained and authorized to handle such matters, especially those regarding health issues like lice. It also maintains professional boundaries and allows for a more in-depth discussion to take place in a private and appropriate setting.

This option emphasizes the importance of referring sensitive concerns to the right authorities and not addressing them immediately in a public setting like a bus stop, where confidentiality and privacy could be compromised. Supporting a parent’s concern in this way also allows for better resources to be provided, as school officials are typically trained to handle such health-related inquiries and can give the parent more comprehensive information and guidance.